Returns & Exchanges

At Face Facts, we want you to love your skincare journey, which is why we offer a 30-day return policy for any products that are unopened and in their original packaging. If a formula doesn't suit your skin or arrives damaged, our team is here to ensure a seamless resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or visit our Returns Center with your order number and email address to start the process.

• 2.
  Pack with Care

  Securely place the unused items in their original box, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.